FAQs

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Q: What is a Service Dog?

A: According to the ADA as of March 15th 2011, only dogs are recognized as Service Animals under titles II and III of the ADA. By the ADA definition:

Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. Examples of such work or tasks include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medications, calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack, or performing other duties. Service animals are working animals, not pets. The work or task a dog has been trained to provide must be directly related to the person's disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.

This definition does not affect or limit the broader definition of "assistance animal" under the Fair Housing Act or the broader definition of "service animal" under the Air Carrier Access Act.

Some State and local laws also define service animal more broadly than the ADA does. Information about such laws can be obtained from that State's attorney general's office.

Please be aware there are stiff legal penalties for misrepresenting a dog as a Service Dog including large fines, and jail time.

For more information about Service Animal Laws please visit ADA.gov           

Q: What is a Therapy Dog?

A: A Therapy Dog is a dog trained to provide affection and comfort to people in hospitals, retirement homes, nursing homes, schools, people with learning difficulties, and stressful situations, such as disaster areas.

Therapy dogs come in all sizes and breeds. The most important characteristic of a therapy dog is its temperament. A good therapy dog must be friendly, patient, confident, gentle, and at ease in all situations. Therapy dogs must enjoy human contact and be content to be petted and handled, sometimes clumsily.

A therapy dog's primary job is to allow unfamiliar people to make physical contact with it and to enjoy that contact. Children in particular enjoy hugging animals; adults usually enjoy simply petting the dog. The dog might need to be lifted onto, or climb onto, an individual's lap or bed and sit or lie comfortably there. Many dogs contribute to the visiting experience by performing small tricks for their audience or by playing carefully structured games.

Therapy dogs are not covered under the same laws as Service Animals.

Q: What are the laws for Service Dogs?

A: We get a lot of questions on Service Dog laws, and regulations here at The Raspberry Field LLC. Here are some helpful links if you are wondering about the current laws. Our first link is to the ADA, this is where you will find the official laws, updates, and current information. You can access their website at ADA.gov You can use the search engine at the ADA at this link here ADASearch. You can also call the ADA for information at 1-800-514-0301. To see the most current changes, and definitions go to the PDF file here 2010 ADA Revision pdf.

Q: What is the difference between Cordura, and Pack Cloth?

A: Cordura, and Pack Cloth are both synthetic fabrics that are very similar to what you would find on modern backpacks. Cordura is a heavier duty fabric that is like what you would find on camping backpacks. Whereas Pack Cloth is slicker to he touch, and a slightly lighter weight fabric like you would find on cinch sack book bags, this fabric helps to "repel" dog hair. Although both fabrics are equally as durable, and long lasting in the long run, some people do have a "preference". Cordura has been the industry standard for years. Recently we have added a Pack Cloth bottom to our Cordura vests for added comfort for the dog, and to help repel the dog hair. Both fabrics come in different colors as well.

Q: I do not see the vest for my organization, How do I order?

A: To help protect our Organizations we do not offer their vests on our website. In order to get a vest for a certain organization you must contact us directly with your information. You can get everything rolling by contacting us directly at sales@raspberryfield.com or call our message line at 503-661-2284.

Q: When Can I expect my products?

Most Products ship out within 5 business days.

Some vests may take 5-10 business days to ship.

Custom embroidered orders can take up to 3 weeks to ship. Please remember all these times are maximums, and we always try to ship sooner depending on volume of orders. Normal US Postal Service shipping times will apply as well.

Q: Can I wash my vest?

A: Yes you can. In order to wash this vest follow the same rules as washing colored fabrics. For drying purposes you can usually dry your vest in a standard dryer. However if your dryer has an extra hot setting be sure to avoid that as nylon can melt or warp under extreme heats.

Q: How are repairs handled?

A: We do guarantee most things on our vest including straps, buckles, and stitching. We will even repair chewing damage on the straps themselves. We cannot repair chewing damage to the fabric of the vest itself under this circumstance the vest must be replaced. Most repairs are free, but we do ask for $5.00 return shipping cost. If you have a repair issue please contact us at sales@raspberryfield.com or call us at 503-661-2284 to leave a message. All repairs must be mailed to:

The Raspberry Field LLC, PO Box 771, Gresham, OR. 97030

Q: Do you only offer US Postal for shipping?

Yes as of now we only offer US Mail as a shipping option.

Q: I do not see the answer to my question. How do I contact you?

The best way to contact us is via email. You can do so at sales@raspberryfield.com or angie@raspberryfield.com You can also call our message line at 503-661-2284 there you can leave us a message, and we will try to call you back as quickly as we can.