Return/Repair Policy

COMMON QUESTIONS

Why does it take so long to receive my order?

Why didn't I receive the online invoice?

When will my credit card be charged?

The Raspberry Field Return Policy:

Our products may be returned if:

1.  Garment has not been worn on the animal.

2.  Garment has not been altered in any fashion, including cutting and re-sealing adjustable webbing.

3.  Return is made within thirty days of shipment and with prior approval from The Raspberry Field owner.

The Raspberry Field Repair Policy:

Dogs will be dogs and stuff happens.  If your canine partner has a boo boo with one of our Vests or Bands such as a damaged webbing strap, we are happy to repair it for you under the following conditions:

1.  Garment must be CLEAN!  Please wash the garment before you mail it to us.  You would be surprised and disgusted at the dirty garments we receive for repair.  All our garments are washable.

2.  Please call or write us before sending garment so we can determine if a repair is possible.

3.  Please do not ask us to repair another company's garment.  We only work on our own products.

4.  Please include $6.50 S&H with every garment sent to us for repair.

The Raspberry Field * PO Box 771, Gresham, OR U.S.A. * 503.665.0458 * info@raspberryfield.com